This Cancellation & Refund Policy applies to all payments made to Rethinking Internet Media Pvt Ltd, trading as Rethinking The Future (“RTF”), through www.re-thinkingthefuture.com and its subdomains. It forms part of our Terms of Use. Because RTF offers several different products, the rules differ by product type — please read the section that applies to your purchase.
1. Awards, competitions and entry fees
Entry, registration and submission fees for RTF Awards programmes — including the Global Architecture & Design Awards (GADA) and all competitions — are strictly non-refundable and non-transferable, in every circumstance. This includes, without limitation: withdrawal by the participant; failure to submit materials by the deadline; incomplete, non-compliant or disqualified entries; rejection or cancellation of participation by RTF under the awards terms; and not winning an award. Fees pay for the administration, review and jury process, which begins the moment an entry is registered.
Full terms: RTF Awards Terms & Conditions.
2. Courses, workshops and educational programmes
- Before the programme starts: a written cancellation request received at least 7 calendar days before the published start date may be refunded at RTF’s discretion, less an administrative charge and any payment-gateway fees, or converted to a credit for a future cohort.
- Within 7 days of the start date, or after the programme has started: no refund is payable, as seats, materials and mentor time are committed in advance. A transfer to a later cohort may be offered at RTF’s discretion, once only.
- Non-attendance, partial attendance, or failure to complete a programme does not entitle the participant to any refund.
- Recorded sessions, downloadable materials and digital certificates, once made available, are non-refundable.
3. Digital content, subscriptions and downloads
Digital products (including e-books, templates, guides and paid articles) are delivered immediately and are non-refundable once accessed or downloaded. Recurring subscriptions may be cancelled at any time from your account or by writing to us; cancellation stops future renewals and takes effect at the end of the current billing period. Fees already paid for the current or past periods are not refunded on a pro-rata basis.
4. Publication, promotion and advertising services
Fees for sponsored publication, featured placement, advertising and similar promotional services are non-refundable once the work has been scheduled or published. Where a service has not commenced, RTF may, at its discretion, offer a credit against a future service.
5. Physical goods (where offered)
Where RTF sells physical items, a request to cancel an order may be made before dispatch. After dispatch, items may be returned only if they arrive damaged or incorrect, provided you notify us with photographic evidence within 7 days of delivery. Return shipping, customs duties and taxes are non-refundable, and personalised or made-to-order items (including engraved trophies and certificates) cannot be returned.
6. Duplicate and failed payments
If you are charged twice for the same purchase due to a technical error, the duplicate amount will be refunded in full once verified. If a payment fails or is not received, the related registration, enrolment or order is not confirmed and creates no obligation on RTF.
7. How to request a refund
All requests must be made in writing from the email address used for the purchase, quoting the payment reference or Registration ID and the reason for the request — via the contact form on this website, or [email protected] for awards matters. Requests made by any other channel, or by third parties, will not be processed. Approved refunds are issued to the original payment method within approximately 7–14 business days of approval, less any payment-gateway, currency-conversion or bank charges, which are not recoverable. RTF is not responsible for delays caused by banks or payment providers.
8. Chargebacks
If you believe a charge is incorrect, contact us first. Raising a chargeback or payment dispute without first contacting RTF is a breach of our terms and may result in immediate cancellation of the related registration, enrolment or service, forfeiture of any fees paid, and exclusion from future RTF programmes. RTF reserves the right to submit these Terms and all related records to the payment provider in response to any dispute.
9. Cancellation by RTF
RTF may cancel or reschedule any programme, course or awards edition. If RTF cancels a paid programme in its entirety before it commences and does not offer a rescheduled date or equivalent alternative, the participant’s sole and exclusive remedy is a refund of the fee actually paid for that programme. RTF is not liable for any other cost, including travel, accommodation, lost time or consequential loss. Where participation is cancelled by RTF as a result of the participant’s breach of our terms, no refund is payable.
10. Changes to this Policy
RTF may update this Policy at any time by publishing the revised version on this page. The version in force at the time of your purchase applies to that purchase. This Policy is governed by the laws of India, with exclusive jurisdiction of the courts at New Delhi.